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AHVLA has received largely positive feedback from livestock keepers about their experience of interacting with AHVLA staff and services.Four hundred livestock keepers provided feedback for a satisfaction survey. Satisfaction levels have been maintained over the last two years and the survey highlighted areas of particular success, including AHVLA’s laboratory testing service, which received the highest satisfaction rating of 8.1 out of 10. Although the survey showed a broadly positive perception of the agency the survey identified some areas where improvements can be made, in particular written communications and query resolution).
