Level 2 Land-based Service Engineer

Land-based Service Engineers will typically work on the employers’ premises under supervision and where appropriate and safe to do so, work on their own initiative.

They work on a diverse range of machinery, plant and equipment specific to their sector within the land-based engineering industry. For example, maintaining a range of machinery, plant and equipment in one sector such as agriculture, forestry and horticulture.

Example Knowledge Content:

How to comply with the Health and Safety at Work act, manual handling regulations, the abrasive wheel regulations and the legislation relevant to the role of Service Engineer

How to record information, maintain accurate customer service records and communicate with customers and colleagues using verbal and handwritten methods whilst observing customer care practices

Workshop practices, the identification and application of tools and equipment used in service and maintenance operations. This will typically include knowledge of the care and storage of tools and equipment

Methods of thermally and chemically joining metals and components – This knowledge will be used in the context of performing service and maintenance operations to machinery and equipment

The operating principles of machinery, plant and equipment within the chosen land-based service engineering sector

Example Behaviours Content:

Safety – A disciplined approach to compliance with health and safety guidelines with a responsible attitude to risk regardless of the level of supervision. Risk-averse attitude to matters concerning the environment, property, personal safety and the safety of others

Quality – Follows instructions and guidance. Demonstrates attention to detail and applies approved checks throughout work activities to ensure compliance. Employs a logical approach to problem-solving and seeks opportunities to improve quality, speed and efficiency

Communication – An open and honest communicator who recognises the need to use appropriate communication methods to express and receive information accurately in a timely, positive and respectful manner

Example Skills Content:

Select and apply appropriate tools and equipment, demonstrate dexterity, resourcefulness and a professional approach to service engineering practice

Maintain and conduct basic repairs and maintenance activities on power units, power trains, mechanical equipment, plant and machinery and their associated systems and components either under supervision or following procedures and service schedules prepared by the manufacturer or employer

Thermally and chemically join metals and materials

Assess and interpret technical data relating to service and maintenance operations in accordance with the manufacturer’s documentation